Frequently Asked Questions

Currency is based on shipping location. Please view full list of currencies here.

United States - USD $
Korea, Republic of - KRW ₩
United Kingdom - GBP £
Japan - JPY ¥
Hong Kong - HKD $
Canada - CAD $
Australia - AUD $
Italy - EUR €
Malaysia - MYR
Taiwan - TWD $

Duty and Taxes will be included in the checkout price and are DDP (Delivered Duty Paid), if the order is shipping to the following countries:

Australia, Austria, Bahrain, Belgium, Bulgaria, Canada, China Mainland, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Republic of Korea, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan Region, Thailand, UAE, United Kingdom, United States

For all other regions, the import duty is not included in the checkout price. As a customer, you will be responsible for import duties and/or taxes incurred by the destination region.

United States sales tax is based on the state to which the order is shipped and only applies if your item is being shipped within the US. All taxes will be added to the order total at checkout.

Unfortunately, we can only accept one payment method for a single order.

While orders typically ship within 1–2 business days, during the holiday season, fulfillment may take up to 5 business days.

Thom Browne will send you several emails during the order process to ensure you are well-informed throughout its journey. In addition, logging into My Account will allow you to seamlessly follow your order status from placement to delivery.

In the event you need to cancel your order, please Contact Us right away. Your order cannot be canceled once it has been approved for shipment and we do not offer exchanges. If you wish to receive a new item, you will have to return your previous order and place a new one. Personalized orders are non-refundable. For security purposes, we are unable to modify the items or shipping address of your order. Should you notice any errors or need to request minor modifications, please contact us and we will do our best to accommodate.

A product that contains flammable liquid or lithium-ion batteries. Delivery of HAZMAT products is restricted to ground shipping only.

Orders containing Fragrances can only be shipped Ground. If you are purchasing other items together with your fragrance and require faster delivery, we invite you to place two separate orders.

Complimentary shipping and returns are offered to the following regions with an equivalent purchase of at least $150 USD:

Euro Zone (EUR): 150
UK (GBP): 125
Japan (JPY): 23,000

Korea (KRW): 198,000

China (CN): N/A

Sweden (SEK): 1,700
Denmark (DKK): 1,050
Poland (PLN): 650
Switzerland (CHF): 150
Canada (CAN): 210
Hong Kong SAR (HKD): 1,180
Singapore (SGD): 205
Australia (AUD): 235
Mexico (MXD): 2,650
Russia (RUB): 13,830

No. We cannot ship to PO boxes as this is a courier limitation.

Signature requirements are based on shipping destination and courier. See list below.

UPS - No signature required

DHL - Direct signature required

FedEx - Direct signature required

Depending on the delivery service chosen at checkout, delivery times will vary. Below is an outline of delivery services. These shipping times should be used only as an estimate, as there may be varied causes for delay, such as inclement weather, package congestion, etc. Please note that some services may not be available in all regions. Provide your shipping address at point of checkout to see available shipping services.
 

If you have placed and order and the delivery time has exceeded the below, Contact Us and our Client Service team will be able to provide you with more details. 

 

• Standard (5-7 business days)
• Express (2-4 days)
• Click & Collect pickup at New York, Miami, London, Milan, Tokyo (3-7 days)

We have global stockpoints within the US, UK, EU, Japan, and Mainland China. Your order will be fulfilled based on product availability and proximity to your preferred shipping address. 

Your order may be fulfilled from multiple locations. Please refer to your order confirmation email for exact shipping locations or Contact Us for additional information.

Visit our Returns page and enter your order number and email to initiate a return. If you have an account, you can also log into Orders & Returns in My Account. If you have further questions, Contact Us.

Please allow up to 5 business days for your refund to be processed upon receipt of your return. You will receive an email confirmation once the refund has been processed. Depending on the policy of your financial institution, it may take 5 days for the credit to appear on your statement.

Thom Browne does not provide exchanges. We are happy to help you place a new order following the return of your unwanted items. Contact Us if you are unsure of sizing as we are happy to advise.

Yes. Visit our Returns page and enter your order number and email to initiate a return. 

Yes, as long as the item meets the return policy criteria, you are eligible for a return. Visit our Returns page and enter your order number and email to initiate a return. If you have further questions or issues returning your gift, Contact Us.

If convenient, you are welcome to drop your return(s) at your local Thom Browne store, where our associates will ship them back to their original stockpoint. The refund will be issued within 1-2 business days upon stockpoint receipt.

Thom Browne offers complimentary tailoring on full-price seasonal and core suiting with valid proof of purchase from thombrowne.com and directly operated stores. Tailoring services are available for hems, cuffs, sleeve length, waist, and/or collar. For more information, please Contact Us or visit your nearest boutique.

Thom Browne may accommodate a repair or provide a replacement part for purchases made on thombrowne.com and in Thom Browne stores. To request a care assessment, please fill out the form here and select "product care services" as your topic. You may also visit one of our Thom Browne stores or contact our Client Service team directly. Please ensure you have your proof of purchase available.

You can click to subscribe to our newsletter at the footer of any page on the website, when creating an Account or managed in Preferences in My Account.

Go to My Account and click Forgot Your Password? An auto-generated email will be sent to your registered email address to create a new password. If you are experiencing further issues or questions, Contact Us.

Please Log In and visit My Account to change the information.

If you wish to exercise your rights or have any requests and/or inquiries regarding your personal data, please email privacy@thombrowne.com.