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              Shipping

              Do you ship globally?

              We ship worldwide via premium carriers. Please note that some services may not be available in all regions. Provide address at point of checkout to see available shipping services.

              Do you offer same day delivery?

              Same day delivery is available Monday - Friday within New York, Miami, London, Milan, and Tokyo. Same day delivery is eligible for orders placed prior to 11 AM local time.

              Do you offer free shipping?

              Complimentary shipping and returns is offered to the following regions with an equivalent purchase of at least $350 USD:

              Euro Zone (EUR): 350
              UK (GBP): 300
              Japan (JPY): 38,000

              Korea (KRW): 400,000

              China (CN): N/A

              Sweden (SEK): 3,700
              Denmark (DKK): 2,700
              Poland (PLN): 1,500
              Switzerland (CHF): 400
              Canada (CAN): 500
              Hong Kong SAR (HKD): 2,800
              Singapore (SGD): 480
              Australia (AUD): 475
              Mexico (MXD): 6,500
              Russia (RUB): 27,000

              Always complimentary click and collect pick-up, available London, Miami, Milan, New York, Shanghai, Tokyo.

              Can I ship to a PO Box?

              No. We cannot ship to PO boxes as this is a courier limitation.

              Is a signature required for my package?

              Signature requirements are based on shipping destination and courier. See list below.

              Americas:

              UPS Domestic - No signature required

              DHL - Direct signature required

              FedEx - Direct signature required

               

              Europe:

              UPS Domestic - No signature required

              DHL - Direct signature required

              FedEx - Direct signature required

               

              United Kingdom:

              DHL - Direct signature required

              FedEx - Direct signature required

               

              Japan:

              DHL - Direct signature required

              FedEx - Direct signature required

              Japan Post - Direct signature required

               

              Rest of World:

              DHL - Direct signature required

              FedEx - Direct signature required

              How long will it take to deliver my order?

              Depending on the delivery service chosen at checkout, delivery times will vary. Below is an outline of delivery services. These shipping times should be used only as an estimate, as there may be varied causes for delay, such as inclement weather, package congestion, etc. Please note that some services may not be available in all regions. Provide your shipping address at point of checkout to see available shipping services.
               

              If you have placed and order and the delivery time has exceeded the below, Contact Us and a customer service agent will be able to provide you with more details. 

               

              • Standard, US & EU only (5-7 business days)
              • Express, most of EU and USA (2-4 days)
              • Express, rest of world (3-7 days)
              • Same-day delivery, New York, Miami, London, Milan, Tokyo (same day for orders placed by 11 AM)
              • Click & Collect pickup, New York, Miami, London, Milan, Tokyo (3-7 days)

              I received my order but one or several items are missing?

              Your order may be fulfilled from multiple locations. Contact Us and a customer service agent will be able to provide you with details regarding your order.

              What delivery methods can I use, and what will they cost?

              You can find delivery couriers and complimentary shipping thresholds below. For further delivery information, visit our Shipping page. 


              Couriers by region:
              Americas: UPS & DHL
              Europe: UPS, DHL, & FedEx
              United Kingdom: UPS, DHL, & FedEx
              Japan: DHL & Japan Post

              Rest of World: DHL, & FedEx

               


              Same Day Delivery Serviced by Local Courier
               

              Complimentary shipping and returns is offered to the following regions with an equivalent purchase of at least $350 USD:
               

              Europe (EUR): 350
              UK (GBP): 300
              Japan (JPY): 38,000
              Korea (KRW): 400,000
              China (CN): N/A
              Sweden (SEK): 3,700
              Denmark (DKK): 2,700
              Poland (PLN): 1,500
              Switzerland (CHF): 400
              Canada (CAN): 500
              Hong Kong SAR (HKD): 2,800
              Singapore (SGD): 480
              Australia (AUD): 475
              Mexico (MXD): 6,500
              Russia (RUB): 27,000

              Where is my order being shipped from?

              We have global stockpoints within the United States, UK, Italy, Japan, and Mainland China. Your order will be fulfilled based on product availability and proximity to your preferred shipping address. 

              How do I check the shipping status of my order?

              You will receive an email with tracking once your order has shipped. You can also find shipping or order status from your My Account page. If you have not received an email confirmation, Contact Us for further information.

              Can I pick up my order in store ?

              Please choose "pick up in store" before checking out. This is complimentary to orders shipping to the US, UK, EU, Japan and Mainland China within select store locations. For further information, visit our Shipping page and refer to the Click and Collect section.

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